frequently asked questions
These are answers to some frequently asked questions that we recieve. If your question is not asked here or you would like more detail on an existing answer feel free to contact us using the form at the bottom of the page.
Q: How do I get to my website's control panel (cPanel)?
The control panel for your website is always located at https://cpanel.<yourdomain.com/&rt;. If you have just placed an order and your domain has not had time to activate, you may follow the instructions in your welcome e-mail to use a temporary address while your domain propogates.
Q: How often is my site backed up? How do I restore it?
Your site is backed up every other day throughout the week and the history is retained for up to 4 backups (almost a week) until it is overwritten with a new one. Backups can be downloaded from the 'Backup' area in cPanel. To restore your site to a previous state simply upload your backup to the 'Backup' area in cPanel.
Q: How do I upload my website on cPanel?
On your cPanel homepage click the 'File Manager' link. A list of folders will then appear, double click on the folder called 'public_html'. This is the home directory for you site and all files here will be public on the internet at <yourdomain.com>/<filename>.
still not sure?
Use the contact form, give us a call, or send us an e-mail to get in touch with us